Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

How to Resize Images the Right Way

By Olivia Justice
March 24, 2017 Category • How To, Image Resize

Is your website powered by Virteom CMS? Do your images look good on your laptop but not on your 4k monitor? Are your pictures a good size on desktop but become oversized or deformed on a mobile device? More than likely youre using pixels to set the dimensions of your photos, but is that the best way? This article will explain how you should be sizing the images on your Virteom powered website so that they look good across all devices. As you make edits and additions to the pages of your website you find yourself adding images to support your content. Typically, the size of your image is too large for your page and with the popup picture below you set dimensions of your image using pixels: Setting your images dimensions using pixels is what makes your image stretch on your cell phone or from one screen to another. You dont want to use pixels to set the dimensions of your images. For example: Here we have a picture of a tablet: Once we add it into the image uploader we see the width

How to Use the Sidebar Menu

By Olivia Justice
February 13, 2017 Category • Sidebar Menu, Page Information

How to use the Sidebar Menu Sidebar menus have been used as a directory for Related Pages to a Service offering, Navigation items to a specific service or topic and even just as Links the visitor may be interested in. Sidebar menus are extremely useful and allow users to control what links are added to a page as new content is created and if old content is obsolete. Does your website have a sidebar menu, but youre not exactly sure how to add navigation items to it or how to add it to a new page? This how to guide will take you step by step on how to create the menu item for the sidebar menu and how to add the sidebar menu to your page. Signing into the Virteom CMS First things first, youll need to sign into the back-end of Virteom CMS. Go to www.yourwebsite.com/virteom and type in your username and password. Creating a New Menu from Scratch for your Sidebar Menu Now that youre logged in, youll need to access your Navigation: 1. From the Black Navigation bar at the topic

How to Add, Edit and Delete Info Boxes

By Olivia Justice
February 09, 2017 Category • How To, Info Boxes, Modules

How to add, edit and delete Info Boxes Does your Virteom powered website use info boxes to display information about your services? Are you stuck trying to use the editor but confused why you cant change the content within the box? Well, wonder no more. This follow along article explains how you can change the photo, text, button and link that is within these infoboxes. Log-in to your Virteom Powered website Obviously enough, you need to be logged in to edit the infoboxes. So, go to yourwebsite.com/virteom. Once youre logged in, access the Manager Now that youre logged in, youll be greeted by your homepage. In top black Navigation click on Manager Accessing Modules from the Website Tools In the left hand panel Website Tools youll see a item listed as Modules. Click on it. On the left you should see a dropdown of all the modules (or commonly known as plugins) that are installed on your website. They also display on the right hand side. 1. From the menu select

How to Add, Edit and Delete CTAs From Your Website

By Olivia Justice
February 08, 2017 Category • CTAs, Call To Actions Module, Call To Action, Modules

How to add, edit and delete CTAs from your Website Driving traffic to your website is great. But you cant always reap the benefits of all that traffic without adding a call to action to your page. What is a call to action? It is an image or instruction that drives the visitor to take action. Maybe it is to take them to a landing page that drives them to fill out a form, to sign up for your services or to download your whitepaper. In some cases, a call to action could just invite the user to take a look at some of the other services you have to offer. Almost every page on your website needs a call to action. It gives the page purpose while also supplying your visitor with information. So, now youre wondering - how do I add a call to action to my Virteom powered website? Well, its easy! Follow this guideline, and well get you in action in no time. Log-in to Your Virteom Powered Website Obviously, youll need to sign into the back-end of you website to add a CTA to your page: Go

How to Change the Page Layout on Your Website

By Olivia Justice
February 08, 2017 Category • Page Layout

How to change the page layout in Virteom CMS Does the content on your page need a different layout? Do you like another page layout on your website but have no idea how to use it? Have you created a new page but dont know how to choose a new page layout? No worries. This article shows you the easy steps on how to change the page layout in your Virteom powered website. Log-in to your Virteom Powered Website First things first, youll need to log in - of course - by going to yourwebsite.com/virteom Navigate to your Navigation Once youve logged in, on the top black bar, click on Navigation Access the page you wish to change the layout for From here, youll see your entire sitemap broken down into sections. These are all the pages that exist on your website. Well want to access the page you want to change the layout for. Scroll through the list (or use [ctrl + f] to find and search the name]) of the page youre looking for. Once youve found it in the list click on

How to Edit a Blog Post After It Has Been Published

By Olivia Justice
February 02, 2017 Category • How To, Blogs

How To Edit a Blog Post after it Has Been Published Have you published a blog article on your Virteom powered website, but youve noticed you spelled something wrong or something needs tweaking? Or maybe you want to go back a few months later and make a revision to add some updated information. Well, dont fret - this how to article will explain exactly how to edit your blog post after youve hit publish in the Virteom CMS. Sign-in to your website Go to www.yourwebsite.com/virteom and sign in using your login credentials. Access your Navigation Once youve logged into the back-end editor of your website, click on Navigation. Find the Blog Article you want to edit Now that youre in your navigation, you should see all the pages on your website. Look for the title of the blog that you want to edit - or if youve organized it as such, scroll down to the section of your navigation entitled Blog and look through the titles to find the article that needs edited. Click

How to Add Page Banners

By Olivia Justice
November 21, 2016 Category • Page Banner, Modules, Virteom CMS, Learning

How to add a page banner in Virteom CMS Maybe you have been asking yourself How do I add a page banner in Virteom CMS. Well, look no further! In this article you will learn how to add a page banner in our custom CMS. Follow along with our step by step guide, showing you how to add page banners. First things first: Log In Go to yourwebsite.com/virteom and use your credentials to login. Zoom Navigating to the Page Banner module Once you are logged in, youll want to click on Manager to get into the behind the scenes editor. Click on Manager. Zoom Navigating Modules Once youre in the back-end editor, youll want to click on Modules in the left hand navigation. Zoom Modules Page Banners Once youre in the Modules section, youll be able to see all the modules installed on your website. In this case Zoom Adding a New Page Banner Once youre inside the Page Banner module in the Virteom CMS, youll want to click Add New page banner Zoom New

How to add an Employee to the Employees Module

By Olivia Justice
November 21, 2016 Category • Learning, Employees, Modules, Virteom CMS

How to add an employee to the Employees Module in Virteom CMS So, youve been wondering How do I add a team member or an employee to my Virteom powered website? or How do I add an employee to the employees module in Virteom? Well, youve come to the right place. In this article you will learn how to do just that. Follow along with this instructional guide and learn how to add employees to your teams page. As always, if you have any questions - feel free to reach out to a Virteom team member by utilizing our ticket system. Login to the Virteom CMS First and foremost, well need you to login to editor side of your website. To access the Virteom CMS, type in yourcompanyurl.com/virteom- Once youre here, youll use your login credientails. Navigating to the Modules Once youve logged in, click on Manager from the top Navigation. Zoom Navigation Modules In the right hand Navigation, youll click on Modules. Once you have accessed the (1) Modules page, youll see a list

Adding Multiple Pricing Options in Virteom Shopping Cart

By Dan Carbone
September 28, 2016 Category • Shopping Cart

This article will demonstrate how to add multiple pricing options to a product. Product Attributes Add a set of attributes first to the attribute area of the cart. This could be something like Colors: black, white, red and so on. It could also be purchase or lease and the options. Click on Manager Click on Store Click on Attributes Click Add New Attribute Give the Attribute a name and fron facing name Click Add Option Value and then type in the value. Click Save Attribute in between adding each one. Adding Attributes to Products Now add those Attributes to one or more products. Go to the Products section Select your product Click on Options and select the attribute set you just created from the Attributes area. Put a price into each attribute you want to appear on the product - NOTE: DO NOT USE COMMAS Click Save Options Product Page now has Options with Attributes in them Now when you view the product page it will show the attrributes / options

Clearing Cache in Internet Explorer 11

By Dan Carbone
September 19, 2016 Category • General

Overview Are you having issues seeing your website correctly in Internet Explorer 11? Or are you just curious about how to delete the cache in Internet Explorer 11? If you answered yes to any of these then below are some simple steps you can take to clear the cache in Internet Explorer 11. This should fix any issues you may see with your website. Remember any time that your web developer makes any changes to your website its a good idea to clear your browser cache before reviewing the website. This will remove any old files that have been loaded from the web server to your computer and will replace them with the new updated files that your web developer added to the webserver, forcing them to re-download to your computer. Some browsers handle cache better than others. Weve found that Internet Explorer can be stickier that most browsers when it comes to updating your cache files. If you are still having issues seeing your website the way you intended you may want to make sure taht

Email vs. Drip Campaigns - What's the Difference?

By Sarah Falck
September 14, 2016 Category • Email Campaigns, Drip Campaigns

In the world of digital marketing, email campaigns are one of the most common forms of communication. Long gone are the days of print ads, snail mail, and talking to your customer through impersonal media. In todays world, email marketing is all about making it personal and connecting with your customer. But with so many emails getting sent, how do you easily keep track of them all? Thats whereTouchConvertcomes in. Touch Converts Email Campaign and Drip Campaign features make automating your email communication easy and stress-free.According to research, automating your email campaigns will get you greatresults, increasing conversion rates by as high as 50% and getting 119% higher click rates than broadcast emails. But, wait! Whats the difference between an email campaign and a drip campaign? Good question. It all comes down to when your emails are getting sent. Lets take a look at each type of campaign individually: Email CampaignS Most people, whether they know it or not, are

Creating a new sub-page

By Olivia Justice
June 20, 2016 Category • General

Youre interested in adding a sub-page to one of your pages. Thats great. Adding a sub-page is a great way to organize and break up content, so you dont overwhelm your visitors. Here are all the steps you need! And of course, if you have any questions please do not hesitate to reach out to our team! Were here to assist you! Once youre logged into your Virteom powered account: Click on Navigation Click the + Plus Icon located to the right of the page you would like to create a sub-page for. Add to Navigation 1. Choose the Content (Page) button for creating a new sub-page 2. Give your new sub-page a title 3. Give your new page a URL. Note: This area will automatically fill in with the page titles name 4. From the dropdown list, select which layout you would like for that page 5. Click Save to save your selections add a new page Hidden Pages Once you have added your page, you might decide that while you work on it you dont want it to be visible. To make this page

Add A Form To Your Site

By Alana Haws
April 15, 2016 Category • Forms, Lead Generation, Virteom Cms, Editable Zones

How to Add a Form to your Site Youre interested in adding a form to one or more of your pages. Thats great! adding a form to your site is a great way to obtain contact information for potential and current customers. It also serves as another avenue for people to ask questions about your products and services. It can be a great way to generate leads, and with the Virteom CMS it is extremely easy to put a form within any editable zone on your site. Here are all the steps you need! And of course, if you have any questions please do not hesitate to reach out to our team! Were here to assist you! Login to the CMS Click on Manager Zoom Click on Forms on the left hand side Zoom Click Add New to create a new form Zoom Create your Form 1. Name your form 2. Select the pages youd like it to show up on. You can choose multiple pages; however, the form can only be placed into one specific editable zone [each page can have up to 20 zones, and the zones are numbered

How To Add Meta Data To Your Page

By Alana Haws
March 30, 2016 Category • Meta Data, Meta Descriptions, Virteom CMS, Learning

This post will teach your how to use the Virteom CMS to add Meta Data to your page. Meta Data includes Meta Descriptions and Meta Keywords. One great thing about the Virteom CMS is that adding Meta Data to your page within the CMS is extremely easy and user-friendly. Some CMS require you to be a rocket scientist to figure out how to add your meta data...making you download third-party plugins and whatnot....with the Virteom CMS its all built in, right on the page - super simple for even the novice content manager! Meta Description: This is an HTML and XHTML element that describes your page to search engines. This attribute plays a significant role in SEO rankings. Learn More About Meta Descriptions! Meta Keywords: These are a specific type of meta tag that appear in the HTML code of a Web page and help tell search engines what the topic of the page is. Use 10-20 words to describe your page. Learn More About Meta Keywords! Login to the CMS and navigate to the page youd like to update Click

Add Google Tracking Javascript Codes to Your Pages

By Alana Haws
March 09, 2016 Category • Javascript, Virteom, Google, Cms

Did you know that you could add a google tracking code to a specific page? Well, ya can! This is especially useful if youre trying to track conversions of a form youve created. So say youve created a form using our CMS and after the user fills it out, they get directed to a Thank You Page that you created. Well, you probably want to track when a customer lands on that page. You can do that using our Virteom CMS in conjunction with a snippet of code youve received from Google. And this is how..... Login to the editor and navigate to the page youre interested in. This provides useful when you are interested in tracking your page using Google Analytics, etc. Click on Editor Open the Left Side Toggle Bar by clicking on it Click on Javascript Paste your Javascript Note that this will need to be encoded properly or else it will cause issues. You may want to run your code by a Virteom developer if youre unsure if it is properly written Always

How to Change Your Page Titles

By Alana Haws
March 09, 2016 Category • Titles, Names, H1, CMS, Virteom

So you really want to update the name of your page. Its the H1 on the page and it also is in your menu navigation at the top of your site. Well how the heck are you supposed to acheive that? You need to change it in two places? Well, let us show you. Its actually quite easy! Navigate to the page whos title youd like to update: As an example, this page is named - Lawn Problem Solver Click on Editor Pull out the left menu area Click on the little black/white tab thing on the left [scientific, right?!] Click Page Information Here are your titles to edit Navigation Title is the title of the navigation - this is what will show up on your menu at the top [where Learn is now, if youre on this page, for instance] Browser Title is the title of the H1 title and the Icon at the top next to the favicon. And they dont have to be the same [ see below...this customer has two different titles, fancy!] See how this looks Click SAVE underneath Page Layout It

How to Update Your Image Rotation

By Alana Haws
March 09, 2016 Category • Virteom, CMS, Image, Rotator, Rotation, Banner

You have a great image rotation on your sites homepages, its got awesome imagery, text, and even links somewhere. But some time has past and you have some new content for it. So you think to yourself, Self....what the heck do I do now? This is how you edit your rotator using the Virteom CMS! Login to the CMS by going to your site name.com/virteom Welcome to Virteom 8 - hello Click on Manager at the top Click on Modules on the left Click on Home Rotation Here is a list of all the Images that show up on your rotator Click Edit on the one youd like to change the information for. This opens the editor for that specific image Here you can edit: Label: The title of the banner image Display Order: Where in the line of images should it display? This one shows up seventh. Link to Page: Do you want this image to be clickable and go to a page? Image Itself: Upload a new image if youd like. Tile Background Color: Only some sites use this! So if yours doesnt

Clearing Cache from Internet Explorer 11

By Dan Carbone
June 30, 2015 Category • Internet Explorer 11, Cache

Click on the Gear Click on Internet Options Click on Delete Click on Delete Again

On-boarding CMOBuddy customers with White Label

By Dan Carbone
May 09, 2015 Category • CMObuddy

CMObuddy On-boarding DNS Process This article will assist a CMObuddy administrator the ability to onboard a client and white label their account for proper email setup. Open Terminal in OSX, you can do this by just typing Terminal in the spotlight search box. Type : whois domainnameofclient Terminal Response The terminal will respond with all of the domain registration information. You will just need to know where the domain is registered. In this case it is Godaddy.com Copy and paste this email to the client Hi {Client Name}, We are just one simple step away allowing you to send emails through CMObuddy. We either need access to your {Registrar Name Here - Such as Godaddy} account - username and password, or you may email us the person in charge of your DNS so that we can give them the settings they need to add to their DNS. We look forward to your response, CMObuddy Team You are not done yet. Once you obtain the answer from the client above, continue

Adding a Photo Gallery to your Website

By Dan Carbone
May 08, 2015 Category • Learning, PhotoGallery

Step 1: Create the Gallery Page First create the gallery page. You may want to start off by staging it in the Hidden section of the Virteom Platform. Click the plus sign next to the Hidden menu node. You can always move the page later by dragging it around. Give the Page a Name Give the page a name Select Photo Gallery off the page layout option Then click save Now Add Images to that Gallery Page Click on Manager on the top toolbar Click on Modules on the left toolbar Click on Photo Galleries under the modules section Add New Image At the top click Add New to add a new image Fill out a Label. This will become the alt tag. Select the page(s) that the image should show up on. This will only work if the page has a layout of Gallery from the previous step. The benefit here is you could allow an image to show up on multiple gallery pages if you wanted to. Browse for the large image. This would be the large image that appears if they click on the thumbnail. Once

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