Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

Author: Dan Carbone

Adding Multiple Pricing Options in Virteom Shopping Cart

By Dan Carbone
September 28, 2016 Category • Shopping Cart

This article will demonstrate how to add multiple pricing options to a product. Product Attributes Add a set of attributes first to the attribute area of the cart. This could be something like Colors: black, white, red and so on. It could also be purchase or lease and the options. Click on Manager Click on Store Click on Attributes Click Add New Attribute Give the Attribute a name and fron facing name Click Add Option Value and then type in the value. Click Save Attribute in between adding each one. Adding Attributes to Products Now add those Attributes to one or more products. Go to the Products section Select your product Click on Options and select the attribute set you just created from the Attributes area. Put a price into each attribute you want to appear on the product - NOTE: DO NOT USE COMMAS Click Save Options Product Page now has Options with Attributes in them Now when you view the product page it will show the attrributes / options

Clearing Cache in Internet Explorer 11

By Dan Carbone
September 19, 2016 Category • General

Overview Are you having issues seeing your website correctly in Internet Explorer 11? Or are you just curious about how to delete the cache in Internet Explorer 11? If you answered yes to any of these then below are some simple steps you can take to clear the cache in Internet Explorer 11. This should fix any issues you may see with your website. Remember any time that your web developer makes any changes to your website its a good idea to clear your browser cache before reviewing the website. This will remove any old files that have been loaded from the web server to your computer and will replace them with the new updated files that your web developer added to the webserver, forcing them to re-download to your computer. Some browsers handle cache better than others. Weve found that Internet Explorer can be stickier that most browsers when it comes to updating your cache files. If you are still having issues seeing your website the way you intended you may want to make sure taht

Clearing Cache from Internet Explorer 11

By Dan Carbone
June 30, 2015 Category • Internet Explorer 11, Cache

Click on the Gear Click on Internet Options Click on Delete Click on Delete Again

On-boarding CMOBuddy customers with White Label

By Dan Carbone
May 09, 2015 Category • CMObuddy

CMObuddy On-boarding DNS Process This article will assist a CMObuddy administrator the ability to onboard a client and white label their account for proper email setup. Open Terminal in OSX, you can do this by just typing Terminal in the spotlight search box. Type : whois domainnameofclient Terminal Response The terminal will respond with all of the domain registration information. You will just need to know where the domain is registered. In this case it is Godaddy.com Copy and paste this email to the client Hi {Client Name}, We are just one simple step away allowing you to send emails through CMObuddy. We either need access to your {Registrar Name Here - Such as Godaddy} account - username and password, or you may email us the person in charge of your DNS so that we can give them the settings they need to add to their DNS. We look forward to your response, CMObuddy Team You are not done yet. Once you obtain the answer from the client above, continue

Adding a Photo Gallery to your Website

By Dan Carbone
May 08, 2015 Category • Learning, PhotoGallery

Step 1: Create the Gallery Page First create the gallery page. You may want to start off by staging it in the Hidden section of the Virteom Platform. Click the plus sign next to the Hidden menu node. You can always move the page later by dragging it around. Give the Page a Name Give the page a name Select Photo Gallery off the page layout option Then click save Now Add Images to that Gallery Page Click on Manager on the top toolbar Click on Modules on the left toolbar Click on Photo Galleries under the modules section Add New Image At the top click Add New to add a new image Fill out a Label. This will become the alt tag. Select the page(s) that the image should show up on. This will only work if the page has a layout of Gallery from the previous step. The benefit here is you could allow an image to show up on multiple gallery pages if you wanted to. Browse for the large image. This would be the large image that appears if they click on the thumbnail. Once

Creating an Ad Landing Page in Virteom with Conversion Tracking

By Dan Carbone
February 12, 2015 Category • Learning

If you want to create a Ad landing page in Virteom that can be used to track Google Conversion, Bing Conversions or any other ad conversion, follow these instructions. 1. Login to your Virteom Platform Click on Navigation Click on Navigation at the top to add your landing page to the site. Put your Landing Page in the Hidden Section 1. Put your landing page int he Hidden section of your website. 2. Click the Plus sign next to the hidden menu to add a new page to that section. A Page Creation Dialogue Box Appears Once you click the Plus button a box will appear. Select that it will be Content Give you page a name Select the template layout type. If youve hired Virteom to create landing page templates for your site you will see them in the list below. Select the landing page template you want to use Check of the checkbox that you want to instantly edit the page after you hit Save Then Save the page. Edit your Landing Page Edit your landing page Click

Adding Files to the File Share Center in Virteom

By Dan Carbone
February 05, 2015 Category • General

This article will explain how to sprinkle downloadable files throughout your website effectively in a way that is manageable. Step 1: Log In Click on Manager and then Modules Click on File Share Center then New Fill in all of the Information: Put in a title for the file Put in a brief description for the file Type a new Category for the file such as Press Releases Check off Bypass form and download directly If you dont want them to exchange an email for the download Select the page the file should be downloaded from Click on Save Heres What it should Look Like Note: After you click Save the file Uploader will appear so you can upload a file. Now you should see the File Uploader After Saving the File Uploader will appear. See below... Click Browse File and then Select the File on your Computer and click Open Click Upload Now Click Save To add a Second File click New Repeat the Process Note: Notice that there is

Manage Who Receives Messages from your Virteom Forms

By Dan Carbone
February 04, 2015 Category • General

This page explains how to change the recipients of a form on a Virteom based website. Step 1: Log In Step 2: Click on Manager Step 3: Click on Forms Step 4: Click on Edit on the form you want to edit. Step 5: Click Show More Options Step 6: View Admin Emails Here you will be on the Admins email tab. Make sure that the Active tab is selected. This will allow admins to receive the emails. Right below that Active box is who will get this particular form. You can add and remove recipients by using a comma separated list. Customers Emails The second tab allows you to create an auto responder email that goes to the customer after they hit submit on the form. Style it how you see fit. Make sure its also marked as active. Website Messages The third tab is the message that appears on the screen after the customer submits the form. Google Conversions The fourth tab allows you to paste a Google Conversion in the site for tracking Adwords

Adding an Image to a Web Page in Virteom

By Dan Carbone
November 04, 2014 Category • Learning

This article will explain how to upload an image into your Virteom powered website. Login First login to your website. You should see the Virteom administration toolbar at the top. Then click on the page in your site you want to add the image to. Make Page Editable Make the page editable by: 1. Clicking on the Editor option on the top toolbar. 2. You should see an editable zone, this will have a dotted outline around it. In here you can add text and images to your website. Focus your Cursor Place your cursor inside the editable zone where you want the image to appear. Click on Add Image Icon Click on the add image icon. It will look like a little photo of a house and its next to the flag icon. This will open a new window. Image Properties Box After you click the icon this image properties box will show up. Now you need to browse for the image that you want to place on the page. Click the Browse Server button to browse for an image. File Browser Once

Viewing Your Daily Click Paths in Virteom

By Dan Carbone
November 03, 2014 Category • Learning, Statistics

This article shows you how to view the daily clicks of the users on the website. You can also access other statistics from the statistics window. Login to Virteom 1. Login to Virteom by going to your website and then typing /virteom after the domain name. For example if your website as example.com, to log into virteom you would type example.com/virteom in the browser window. 2. Then type in your username and password. 3. Click Login Click on Statistics Click on Manager at the top and then click on Statistics on the side menu. Click on Daily Leads Click on Daily Leads on the side menu to view the daily clicks of that have taken place that day. To view other statistical data click on the other reports on the side menu.

Managing Related Page Links on a Virteom Site

By Dan Carbone
October 23, 2014 Category • RelatedLinkManagement, Modules, TipsandTricks, VirteomCMS, Learning

How do you manage a menu system in your website that has related hyperlinks to different pages on your website per page? Its a bit harder than just having a menu that is the same on every page in the site. You have to be a bit more inventive in the approach. Virteom has a module that allows you to select certain hyperlinks that would show up in a menu based on the content on the page you are currently viewing. Lets walk you through that module and how you can use it to manage related content. Well use Magnets website to demonstrate the example. Looking at the Side Menu If we look at the side menu we can see it has 5 hyperlinks that go to 5 different pages. The owner of the website wants the flexibility that these would be different per page. On the next slide well show you the backend and how you can simply manage this sitewide. Log Into Virteom To manage those links on that side menu globally simply log into your Virteom and click on the Manager button on the top

Placing Google Conversion Code in Virteom

By Dan Carbone
July 25, 2014 Category • GoogleConversions, Learning

Log Into Google Adwords at https://adwords.google.com Click on Tools on the top menu Assuming you already have your Ad Groups created and your Ads in that group created along with your conversions you would simply click on the Tools option on the top menu. Click on Conversions Select your Conversion You may have many conversions in this list. Select the one you want to use. In our sample we only have one. Get the Code Conversion Tracking 1. Grab the google_conversion_id number 2. Grab the google_converstion_label string Place that Conversion Number and Label string in this code... div style=display:none; img height=1 width=1 style=border-style:none; alt= src=//www.googleadservices. com/pagead/conversion/974561955/?value=0amp;label= DXUQCJX7nAkQo8Xa0AMamp;guid=ONamp;script=0/ /div Then copy the above code to place into the Virteom platform... Log into Virteom to Place the Code Log into your Virteom admin. Click on the Forms button to

Adding Google Analytics to Virteom Websites

By Dan Carbone
May 16, 2014 Category • WebsiteSetup, GoogleAnalytics

Adding Google Analytics to a Website Search for Google Analytics in Google and then click on the home page. Google Analytics Official Website Web Analytics Reporting In the upper right of the screen, Login. You can use the Virteom gmail account to login and add the new client here. Add a new Analytics Account To add an Analytics account, click Admin Add Google Analytics 1. Click on the Account dropdown. 2. Click Create New Account Add Account Settings Fill in all of the website information. And then scroll to the bottom of the screen. Get Tracking ID At the bottom of the screen get the tracking ID Accept Googles Terms of Service Set key_value in DB In the sync_config table of your new sites database, find the records for Google Analytics Username and Google Analytics Password. Make sure that the key_value property is set to default for both of these. Getting the Tracking Code For Virteom powered websites you DO NOT need

Managing Email Lists in Virteom Email Campaigns

By Dan Carbone
March 22, 2014 Category • Learning

Overview The video below demonstrates in depth, how you can manage your email lists for your Virteom based email campaigns. This video covers the following topics... Features Described in the Video Merging Lists - How to take one ore more email lists and merge them together. Deducting Lists - How to deduct one list from another. For example if you had a 1500 person list as potential registrants for your conference and you had 350 people registered, you could use this tool to deduct the registrants from the non registrants list in a matter of seconds rather than doing this manually. Create a List - After youve imported many members into the system it may become necessary to create new lists from the combined member population from all of the lists imported over time. This tool will allow you to do that. It will also allow you to add new customers that became your customers through the Virteom shopping cart and so on. Edit Lists - Gives you the ability to add and remove people from

Adding a Downloadable Document to your Email Campaign

By Dan Carbone
August 16, 2013 Category • Email Campaigns, Learning

Open Your Email Campaign 1. Select Manager on the top toolbar 2. Select Email Campaigns from the side bar 3. Click Edit on your email campaign to open it Editing your campaign Add all the content of the campaign. Where you want to have a person click on a link to download a document simply add some words like Download Here as normal text. Create Download Link Now highlight the text you want to make a downloadable link. Use the Link Creation Tool With the text highlighted click on the link creation tool. Link Tool Opened Instead of making a hyperlink to a website you will be making a hyperlink to a document on the server. Click the Browse Server button. File Browser The file browser will open, either select a file that is already loaded to your file server or upload one by clicking on the Upload File button. Upload File Box The upload file box will appear. Click on the Browse File button to browse your personal computer for the file you

Managing Your Product Photos in Virteom eCommerce

By Dan Carbone
August 02, 2013 Category • Learning, ECommerce, Photo Management

Below are instructions on managing your shopping cart photos in Virteoms eCommerce platform. You can have up to 9 photos per product. This will allow you to have either one or multiple angles. If you are crafty you can even make it appear that the photos are rotating by adding each consecutive angle in a row. Edit a Photo or Add a New One If you see a photo that you need to replace, simple click on the button below it called, edit photo and... Replace a Photo Then click on Browse File to look for the new photo and then click Upload Now and it will replace it. Delete a Photo If you want to delete a product photo that is currently in that location just click on the delete icon in the lower right. Other Features of the photo manager Some other features of the photo manager include viewing the photo, saving the photo and rolling back the photo to a previous version.

Managing Your Products In the Virteom Shopping Cart

By Dan Carbone
July 24, 2013 Category • ECommerce, Learning, Virteom Platform

To download this tutorial, click here. If you are not familiar with Virteoms eCommerce capabilities below is a tutorial on how to manage your products in a Virteom powered site with the eCommerce plugins installed. Go to your Virteom Powered Site and login with your username and password. At the top of the site is a Virteom tool bar. Click on the Manager Click on the Store link Click on the Products link In the product manager you have 4 options... Edit the product and its details Add special pricing for a visitor on a product Add bulk pricing and pricing ranges per product Delete a product If you edit a product you can... Add a product name Add a part number Add a PO Number Add a primary photo for the product and 8 more product photos Add a description And if you scroll... If you scroll further down in the product manager you can... Add content for How It Works Add content for How To Use Add content, upload documents and link to

Create Email Footer Advertisements

By Dan Carbone
November 27, 2012 Category • Modules

Up until now, its been almost impossible to create email footer messages that you could change at any time without updating every employees footer. Virteoms bright inventors would like to introduce you to their dynamic email footer creation tool. The tool simply allows you to update every employee footers advertisement message at the same time with one single tool. See example below. Updating the Email Footer Advertisement is Simple Just visit the Email Footer Module and modify your message and hit Save Advertisement. Thats it! Every employees footer will be updated with the new message. Sample Email Footer Output Once you hit Save Advertisement all footers for your company will be updated instantly. No need to ask each employee to update their footers individually. Update as many times as you want as often as you want. Want to learn more about how you can enhance your email footers? Give Virteom a call and find out how we simplify every aspect of your marketing efforts just like

Email Footers with Dynamic Advertisements, Company Wide

By Dan Carbone
November 25, 2012 Category • Learning, Modules

Virteom has the ability to manage all of your employees email footers easily and effectively. The first thing you will want to do is add each employee as a member of the Virteom system. Do this by clicking on the Manager option on the top toolbar and then clicking on the Members option on the left toolbar. Every member in the system can have the capability of having their own footer. So this can be an Admin or an Employee as as example. But it is not limited to those types. Add a Member Now add each employee of your organization as a member to the system. Do this by clicking Add New Member and fill in their information. Managing Your Email Footers Company Wide Once you are done adding each employee you will notice that there is an Email Footer in the lower right with a button called click here. When you click this button a new window will open up and a generated email footer for that employee will be there. Send each employee this link and have them copy and paste the contents

How to Add Images to Your Website

By Dan Carbone
November 20, 2012 Category • Images, Image Upload, On Page Editing

One of the easiest ways to add some flare to your website is to add images. Buthow do you add images to your Virteom website?In this article well cover all the bases on just that. Preparing your image for upload First things first, well need you to prepare your image for upload. There are a few things you should do to your image before uploading your image to your website: Make sure your image name does not have any spaces in it. We suggest replacing any spaces in your file name with dashes (-) or underscores (_). Optimize your image for the web. To keep your website running at top speed, youll want to optimize your image for web. How do you do this? Use an image optimizer like this one. Uploading your new Image into Virteom Editor Now that you have prepared your image to be uploaded, youre locked in loaded to upload it to the Virteom CMS. Go to your website and log into your Virteom editor. Once you are logged in go to the page you want to edit and select Editor off the top

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