Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support

Here we post how-to articles and give answers to some frequently asked questions. 

If you need Immediate support CLICK HERE to email our customer support desk.


 

Month: July 2018

How do I change my password?

By Olivia Justice
July 17, 2018 Category: How To

If you need to change your password in Virteom CMS (or Rocketsites 1.0) follow the directions outlined below: Log-in with your current credentials Visit your website/virteom to log-in to the back-end of your website and enter your current credentials: Navigate to Member Management After you log-in: Rocket Sites 1.0 -- Choose Dashboard from the top navigation Virteom CMS -- Choose Manager from the top navigation From the left-hand menu Choose Members Find Your Name / Account Once you are on the members page, search for your name (or locate it on the page) and click Edit Change your Password Now that you are on your member page: 1. Update your password by typing a new password in the Password box 2. Click Save Your Password is now updated! If you need any further assistance, please send a request in to our help desk!

Category: Form Submissions

How to Check Your Form Submissions

By Olivia Justice
August 22, 2017 Category: Forms, Form Submissions

Worried you may have missed a lead? Checking who has submitted a form on your website is easy with form submissions. Form submissions allow you to see who has submitted a response to any form on your website in one Excel file. Keep reading to learn how to access your form submissions in Virteom CMS. Login to the CMS Click on Manager Click on Forms on the left-hand side Click on Submissions on the left-hand side underneath forms Choose What Form Youd like to see Submissions From the dropdown menu select the form you would like to see submissions for. The dropdown menu goes by thename of the form. Export Submission(s) to Excel Now that you are on the form youd like to see submission for, click the Click to ExportxxSubmission(s) To Excel Check that you did not miss a lead! The file will export as an Excel Spreadsheet. You can view all of your form submissions that have come through on the specific form you chose on this spreadsheet. If youd like to