Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

Month: October 2014

Managing Related Page Links on a Virteom Site

By Dan Carbone
October 23, 2014 Category: RelatedLinkManagement, Modules, TipsandTricks, VirteomCMS, Learning

How do you manage a menu system in your website that has related hyperlinks to different pages on your website per page? Its a bit harder than just having a menu that is the same on every page in the site. You have to be a bit more inventive in the approach. Virteom has a module that allows you to select certain hyperlinks that would show up in a menu based on the content on the page you are currently viewing. Lets walk you through that module and how you can use it to manage related content. Well use Magnets website to demonstrate the example. Looking at the Side Menu If we look at the side menu we can see it has 5 hyperlinks that go to 5 different pages. The owner of the website wants the flexibility that these would be different per page. On the next slide well show you the backend and how you can simply manage this sitewide. Log Into Virteom To manage those links on that side menu globally simply log into your Virteom and click on the Manager button on the top

Adding an External Link to Your Navigation

By Olivia Justice
August 17, 2018 Category: Navigation, Pages

Adding and deleting pages that exist within your website is easy with Virteom CMS - just check it out here. But what if you want a link to go out to a different website? Or to a PDF? Thats a little bit less intuitive. In this how-to article, well go over how to link to external web pages in your navigation and how to link to documents. How to link to an external website First things first, youll need to login to the back-end of your website. This is simply your domain URL with /virteom tagged on the end. (For example, ours is virteom.com)and then you enter /virteom after. To login to the back-end of our website, wed type virteom.com/virteom.) On this screen, youll enter your username and password Once youre logged in, click Site Pages (if youre on Rocketsites) or Navigation (if youre running Virteom CMS8 and under) Once youre on the Site Pages youll see your entire website structure. To add an external link to your navigation, locate the Main section and click the + next to

Why Does My Website Look Different in Different Browsers?

By Virteom
August 02, 2018 Category: Responsive

If you have ever wondered why your website looks different in different browsers, you dont have to worry that youre going crazy. There is a legitimate reason why your website may look off in different browsers, likeInternet Explorer. Read on to learn why this happens. Why Does my Website Look Different in internet explorer? Websites are made up of a set of instructions spoken in a web code language, most often HTML or CSS. Often, different browsers interpret code languages differently, which results in different interpretations. Here are some ways this issue affects your website: Browser Default Settings: When a browser reads the code behind your website, it translates the information in the default settings. For instance, Safari and Chrome have different default fonts, which means the font on your site changes when viewed in these browsers. For example,Safari defaults to the Helvetica familyand Microsofts Internet Explorer defaults to the Arial font family. Default issues are

How do I change my password?

By Olivia Justice
July 17, 2018 Category: How To

How do I change or reset my password? If you need to change your password in Virteom CMS (or Rocketsites 1.0) follow the directions outlined below: Log-in with your current credentials Visit your website/virteom to log-in to the back-end of your website and enter your current credentials: Navigate to Member Management After you log-in: Rocket Sites 1.0 -- Choose Dashboard from the top navigation Virteom CMS -- Choose Manager from the top navigation From the left-hand menu Choose Members Find Your Name / Account Once you are on the members page, search for your name (or locate it on the page) and click Edit Change your Password Now that you are on your member page: 1. Update your password by typing a new password in the Password box 2. Click Save Your Password is now updated! If you need any further assistance, please send a request in to our help desk!

Why Do I Need to Clear My Cache?

By Virteom
June 18, 2018 Category: Clear Cache

If you have owned a computer for any length of time you likely have experienced the dread of internet slow down. If it gets bad enough that you need to reach out for technical support one of the first things that they will tell you to try is to clear your browser cache. But what does clearing your cache even do? Why does it help? What is Your Browser Cache? Your cache is the name for a portion of your hard drive that is dedicated to storing browser files that your browser determines it may need to use again. Web pages are packed with information, and this information is stored in dozens, hundreds and sometimes thousands of files for just one site. Your browser will cache portions of the page for you so in future visits load times are quicker, improving your overall internet experience. Why Should I Clear my Cache? Your browser will store things like files, CSS styles, JavaScript scripts, images and other multimedia content. That is why when youre working with a web development firm

How to use the Redirect Module

By Olivia Justice
October 11, 2017 Category: Modules

Changing URLs is restricted in Virteom CMS - Why? Because it can wreak havoc on your website. Changing your URL can result in: Loss of SEO Ranking Loss of referring site traffic. Have you ever been to a site linked from a blog you were reading and then get a Page does not exist error? - It is likely that they changed the URL. Email Clicks go to Dead URLs much more! To learn more about why changing URLs can devastate your SEO traffic CLICK HERE. But we understand that sometimes changing your URL is neccesarry. We suggest adding a redirect on your page. Redirection is the process of forwarding one URL to a different URL. This allows you to send users and search engines to a different URL than the one that was originally requested. Virteom CMS makes it easy for you to add a redirect on your website. Keep reading this how-to guide to get the scoop: How to add a redirect on your website First things first, youll need to login to the back-end of your website. Type in your

Controlling User Access

By Virteom
October 05, 2017 Category: User Access, Learning

With Virteom, website administrators can choose which members have access to certain areas on the site. For example, you would want your blogger to have access to create and edit blog pages. You can make different levels of users, from customers and staff, to full admins. Lets get started. After logging in as an admin, select Dashboard (or Manager) from the top bar. Then, on the left hand side, select Members. This will bring up a screen showing all of the members who are registered to your site. You can also search for a members name using the Search field. Click on Edit next to a members name. Here is the user access part of the next screen. You can edit contact information, change a users password, and update user access from this area. Editing Access and Permissions Box 1 is a list of all of the administration features a user has access to. In this example, this user has access to all features. Explore the list on your site and determine how you wish to set up access. Box 2 is

Improving your SEO in Virteom CMS

By Olivia Justice
September 29, 2017 Category: Meta Tags, Meta Descriptions, Browser Titles, SEO

SEO in Virteom CMS Search engine optimization (SEO) is an important piece to your website. Generating traffic from organic searches to your website is a key part of your online business. The time and effort you put towards your websites SEO can mean all the difference. Thats why adding things like browser titles, meta descriptions and meta tags for every page on your site is important. Adding these behind the scenes SEO tactics, you can improve your search appearance. In Virteom CMS, we make it easy to add things like meta description, meta tags and browser titles in. Follow along with this how to learn how to add this SEO information on all the pages of your website. First things first, youll need to log-in to the back end of your website. Once you have logged in, you should see a black navigation bar at the top of your screen. Click on Navigation from the black taskbar at the top of your screen Click on the Edit icon that is next to the page name youd like to add SEO information

How to Add a Button Style to Your Webpage

By Olivia Justice
September 13, 2017 Category: Buttons

Your website has been launched. Congrats! You may be happy with the way things look for a while, but as you may know - creating new content is necessary to stay relevant online. As you create your new web pages, youll more than likely find yourself in the need of a stand out button. Stand out call-to-action (CTA) buttons let your customers know what action you want them to take. It keeps them from being distracted from all of the other links that are provided on your website. But, how did Virteom add that stylish BIG call-to-action (CTA) button that is sprinkled throughout yourwebsite? And, furthermore, how can I use that same style? This how-to guide will show you how to add button styles to the links you create on your website. Locating your button style The first step in the process is locating the button style you want to replicate. Where does this button live? Do you see it on another page on the website? If so, navigate to that page on your site. If you have are computer

How to Check Your Form Submissions

By Olivia Justice
August 22, 2017 Category: Forms, Form Submissions

Worried you may have missed a lead? Checking who has submitted a form on your website is easy with form submissions. Form submissions allow you to see who has submitted a response to any form on your website in one Excel file. Keep reading to learn how to access your form submissions in Virteom CMS. Login to the CMS Click on Manager Click on Forms on the left-hand side Click on Submissions on the left-hand side underneath forms Choose What Form Youd like to see Submissions From the dropdown menu select the form you would like to see submissions for. The dropdown menu goes by thename of the form. Export Submission(s) to Excel Now that you are on the form youd like to see submission for, click the Click to ExportxxSubmission(s) To Excel Check that you did not miss a lead! The file will export as an Excel Spreadsheet. You can view all of your form submissions that have come through on the specific form you chose on this spreadsheet. If youd like to

Embedding a YouTube Video

By Mike Harries
July 20, 2017 Category: Learning, Content

Here is a text area where we want to add a YouTube or vimeoVideo to Log-in to the back-end of your website Navigate to the page you would like to embed a Youtube or Vimeo video to. (Via Site Pages in the top toolbar or through your navigation) Click Editor from the top of your black toolbar Click the content area in which you would like to add the YouTube video to. After clicking into the content region youd like to embed a video to, click Source from the toolbar (it will show you the HTML version of your content) Edit Source Mode Once youre in the Source, youll see your content formatted as HTML -- Find where within your content youd like your video to embed, and Paste the EXACT embed code from youtube. It is extremely important to get the full and exact code. Missing just one character will break your site. Inspect the link to YouTube. You need to add some text here. Just after the starting quotes, add the text http: This will change your code to be similar to the

How to Resize Images the Right Way

By Olivia Justice
March 24, 2017 Category: How To, Image Resize

Is your website powered by Virteom CMS? Do your images look good on your laptop but not on your 4k monitor? Are your pictures a good size on desktop but become oversized or deformed on a mobile device? More than likely youre using pixels to set the dimensions of your photos, but is that the best way? This article will explain how you should be sizing the images on your Virteom powered website so that they look good across all devices. As you make edits and additions to the pages of your website you find yourself adding images to support your content. Typically, the size of your image is too large for your page and with the popup picture below you set dimensions of your image using pixels: Setting your images dimensions using pixels is what makes your image stretch on your cell phone or from one screen to another. You dont want to use pixels to set the dimensions of your images. For example: Here we have a picture of a tablet: Once we add it into the image uploader we see the width

How to Use the Sidebar Menu

By Olivia Justice
February 13, 2017 Category: Sidebar Menu, Page Information

How to use the Sidebar Menu Sidebar menus have been used as a directory for Related Pages to a Service offering, Navigation items to a specific service or topic and even just as Links the visitor may be interested in. Sidebar menus are extremely useful and allow users to control what links are added to a page as new content is created and if old content is obsolete. Does your website have a sidebar menu, but youre not exactly sure how to add navigation items to it or how to add it to a new page? This how to guide will take you step by step on how to create the menu item for the sidebar menu and how to add the sidebar menu to your page. Signing into the Virteom CMS First things first, youll need to sign into the back-end of Virteom CMS. Go to www.yourwebsite.com/virteom and type in your username and password. Creating a New Menu from Scratch for your Sidebar Menu Now that youre logged in, youll need to access your Navigation: 1. From the Black Navigation bar at the topic

How to Add, Edit and Delete Info Boxes

By Olivia Justice
February 09, 2017 Category: How To, Info Boxes, Modules

How to add, edit and delete Info Boxes Does your Virteom powered website use info boxes to display information about your services? Are you stuck trying to use the editor but confused why you cant change the content within the box? Well, wonder no more. This follow along article explains how you can change the photo, text, button and link that is within these infoboxes. Log-in to your Virteom Powered website Obviously enough, you need to be logged in to edit the infoboxes. So, go to yourwebsite.com/virteom. Once youre logged in, access the Manager Now that youre logged in, youll be greeted by your homepage. In top black Navigation click on Manager Accessing Modules from the Website Tools In the left hand panel Website Tools youll see a item listed as Modules. Click on it. On the left you should see a dropdown of all the modules (or commonly known as plugins) that are installed on your website. They also display on the right hand side. 1. From the menu select

How to Add, Edit and Delete CTAs From Your Website

By Olivia Justice
February 08, 2017 Category: CTAs, Call To Actions Module, Call To Action, Modules

How to add, edit and delete CTAs from your Website Driving traffic to your website is great. But you cant always reap the benefits of all that traffic without adding a call to action to your page. What is a call to action? It is an image or instruction that drives the visitor to take action. Maybe it is to take them to a landing page that drives them to fill out a form, to sign up for your services or to download your whitepaper. In some cases, a call to action could just invite the user to take a look at some of the other services you have to offer. Almost every page on your website needs a call to action. It gives the page purpose while also supplying your visitor with information. So, now youre wondering - how do I add a call to action to my Virteom powered website? Well, its easy! Follow this guideline, and well get you in action in no time. Log-in to Your Virteom Powered Website Obviously, youll need to sign into the back-end of you website to add a CTA to your page: Go

How to Change the Page Layout on Your Website

By Olivia Justice
February 08, 2017 Category: Page Layout

How to change the page layout in Virteom CMS Does the content on your page need a different layout? Do you like another page layout on your website but have no idea how to use it? Have you created a new page but dont know how to choose a new page layout? No worries. This article shows you the easy steps on how to change the page layout in your Virteom powered website. Log-in to your Virteom Powered Website First things first, youll need to log in - of course - by going to yourwebsite.com/virteom Navigate to your Navigation Once youve logged in, on the top black bar, click on Navigation Access the page you wish to change the layout for From here, youll see your entire sitemap broken down into sections. These are all the pages that exist on your website. Well want to access the page you want to change the layout for. Scroll through the list (or use [ctrl + f] to find and search the name]) of the page youre looking for. Once youve found it in the list click on

How to Edit a Blog Post After It Has Been Published

By Olivia Justice
February 02, 2017 Category: How To, Blogs

How To Edit a Blog Post after it Has Been Published Have you published a blog article on your Virteom powered website, but youve noticed you spelled something wrong or something needs tweaking? Or maybe you want to go back a few months later and make a revision to add some updated information. Well, dont fret - this how to article will explain exactly how to edit your blog post after youve hit publish in the Virteom CMS. Sign-in to your website Go to www.yourwebsite.com/virteom and sign in using your login credentials. Access your Navigation Once youve logged into the back-end editor of your website, click on Navigation. Find the Blog Article you want to edit Now that youre in your navigation, you should see all the pages on your website. Look for the title of the blog that you want to edit - or if youve organized it as such, scroll down to the section of your navigation entitled Blog and look through the titles to find the article that needs edited. Click

How to Add Page Banners

By Olivia Justice
November 21, 2016 Category: Page Banner, Modules, Virteom CMS, Learning

How to add a page banner in Virteom CMS Maybe you have been asking yourself How do I add a page banner in Virteom CMS. Well, look no further! In this article you will learn how to add a page banner in our custom CMS. Follow along with our step by step guide, showing you how to add page banners. First things first: Log In Go to yourwebsite.com/virteom and use your credentials to login. Zoom Navigating to the Page Banner module Once you are logged in, youll want to click on Manager to get into the behind the scenes editor. Click on Manager. Zoom Navigating Modules Once youre in the back-end editor, youll want to click on Modules in the left hand navigation. Zoom Modules Page Banners Once youre in the Modules section, youll be able to see all the modules installed on your website. In this case Zoom Adding a New Page Banner Once youre inside the Page Banner module in the Virteom CMS, youll want to click Add New page banner Zoom New

How to add an Employee to the Employees Module

By Olivia Justice
November 21, 2016 Category: Learning, Employees, Modules, Virteom CMS

How to add an employee to the Employees Module in Virteom CMS So, youve been wondering How do I add a team member or an employee to my Virteom powered website? or How do I add an employee to the employees module in Virteom? Well, youve come to the right place. In this article you will learn how to do just that. Follow along with this instructional guide and learn how to add employees to your teams page. As always, if you have any questions - feel free to reach out to a Virteom team member by utilizing our ticket system. Login to the Virteom CMS First and foremost, well need you to login to editor side of your website. To access the Virteom CMS, type in yourcompanyurl.com/virteom- Once youre here, youll use your login credientails. Navigating to the Modules Once youve logged in, click on Manager from the top Navigation. Zoom Navigation Modules In the right hand Navigation, youll click on Modules. Once you have accessed the (1) Modules page, youll see a list

Adding Multiple Pricing Options in Virteom Shopping Cart

By Dan Carbone
September 28, 2016 Category: Shopping Cart

This article will demonstrate how to add multiple pricing options to a product. Product Attributes Add a set of attributes first to the attribute area of the cart. This could be something like Colors: black, white, red and so on. It could also be purchase or lease and the options. Click on Manager Click on Store Click on Attributes Click Add New Attribute Give the Attribute a name and fron facing name Click Add Option Value and then type in the value. Click Save Attribute in between adding each one. Adding Attributes to Products Now add those Attributes to one or more products. Go to the Products section Select your product Click on Options and select the attribute set you just created from the Attributes area. Put a price into each attribute you want to appear on the product - NOTE: DO NOT USE COMMAS Click Save Options Product Page now has Options with Attributes in them Now when you view the product page it will show the attrributes / options

Clearing Cache in Internet Explorer 11

By Dan Carbone
September 19, 2016 Category: General

Overview Are you having issues seeing your website correctly in Internet Explorer 11? Or are you just curious about how to delete the cache in Internet Explorer 11? If you answered yes to any of these then below are some simple steps you can take to clear the cache in Internet Explorer 11. This should fix any issues you may see with your website. Remember any time that your web developer makes any changes to your website its a good idea to clear your browser cache before reviewing the website. This will remove any old files that have been loaded from the web server to your computer and will replace them with the new updated files that your web developer added to the webserver, forcing them to re-download to your computer. Some browsers handle cache better than others. Weve found that Internet Explorer can be stickier that most browsers when it comes to updating your cache files. If you are still having issues seeing your website the way you intended you may want to make sure taht