Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support

Here we post how-to articles and give answers to some frequently asked questions. 

If you need Immediate support CLICK HERE to email our customer support desk.


 

Category: ECommerce

How To Enable/Disable Products in Virteom CMS

By Olivia Justice
January 21, 2019 Category: Learning, ECommerce

Do you have a product that you do not currently wish to offer your clients in your Virteom shopping cart? We can help! Follow along with this how-to guide to start enabling or disabling products.

Adding Multiple Pricing Options in Virteom Shopping Cart

By Dan Carbone
September 28, 2016 Category: ECommerce

This article will demonstrate how to add multiple pricing options to a product. Product Attributes Add a set of attributes first to the attribute area of the cart. This could be something like Colors: black, white, red and so on. It could also be purchase or lease and the options. Click on Manager Click on Store Click on Attributes Click Add New Attribute Give the Attribute a name and fron facing name Click Add Option Value and then type in the value. Click Save Attribute in between adding each one. Adding Attributes to Products Now add those Attributes to one or more products. Go to the Products section Select your product Click on Options and select the attribute set you just created from the Attributes area. Put a price into each attribute you want to appear on the product - NOTE: DO NOT USE COMMAS Click Save Options Product Page now has Options with Attributes in them Now when you view the product page it will show the attrributes / options

Managing Your Product Photos in Virteom eCommerce

By Dan Carbone
August 02, 2013 Category: Learning, ECommerce, Photo Management

Below are instructions on managing your shopping cart photos in Virteoms eCommerce platform. You can have up to 9 photos per product. This will allow you to have either one or multiple angles. If you are crafty you can even make it appear that the photos are rotating by adding each consecutive angle in a row. Edit a Photo or Add a New One If you see a photo that you need to replace, simple click on the button below it called, edit photo and... Replace a Photo Then click on Browse File to look for the new photo and then click Upload Now and it will replace it. Delete a Photo If you want to delete a product photo that is currently in that location just click on the delete icon in the lower right. Other Features of the photo manager Some other features of the photo manager include viewing the photo, saving the photo and rolling back the photo to a previous version.

Managing Your Products In the Virteom Shopping Cart

By Dan Carbone
July 24, 2013 Category: ECommerce, Learning, Virteom Platform

If you are not familiar with Virteoms eCommerce capabilities below is a tutorial on how to add a new product, and manage existingproducts in a Virteom powered site with the eCommerce plugins installed. Thishow-toguide is meant to explain how to add a new product, edit an existing product, and delete a product. Firstthings first, youll need to log-in to the back end of your Virteom powered website. LOG-IN TO VIRTEOM CMS The first step in adding a new private page to your Virteom powered website is to log-in. Visit your website domain /virteom (Ex: https://yourdomain.com/virteom). Once you hit the log-in page, youll need to enter your username and password. Navigate to the Store Once youre logged-in,click Dashboard from the top gray editor menu. After clicking Dashboard use the left sidebar menu to navigate over to Store. Click on the Products link Now that the Store module is opened, to add, edit or delete products you need to navigate to Products. The productscreen

Category: Form Submissions

How to Check Your Form Submissions

By Olivia Justice
August 22, 2017 Category: Forms, Form Submissions

Worried you may have missed a lead? Checking who has submitted a form on your website is easy with form submissions. Form submissions allow you to see who has submitted a response to any form on your website in one Excel file. Keep reading to learn how to access your form submissions in Virteom CMS. Login to the CMS Click on Manager Click on Forms on the left-hand side Click on Submissions on the left-hand side underneath forms Choose What Form Youd like to see Submissions From the dropdown menu select the form you would like to see submissions for. The dropdown menu goes by thename of the form. Export Submission(s) to Excel Now that you are on the form youd like to see submission for, click the Click to ExportxxSubmission(s) To Excel Check that you did not miss a lead! The file will export as an Excel Spreadsheet. You can view all of your form submissions that have come through on the specific form you chose on this spreadsheet. If youd like to