Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

Category: Email Campaigns

Adding a Downloadable Document to your Email Campaign

By Dan Carbone
August 16, 2013 Category: Email Campaigns, Learning

Open Your Email Campaign 1. Select Manager on the top toolbar 2. Select Email Campaigns from the side bar 3. Click Edit on your email campaign to open it Editing your campaign Add all the content of the campaign. Where you want to have a person click on a link to download a document simply add some words like Download Here as normal text. Create Download Link Now highlight the text you want to make a downloadable link. Use the Link Creation Tool With the text highlighted click on the link creation tool. Link Tool Opened Instead of making a hyperlink to a website you will be making a hyperlink to a document on the server. Click the Browse Server button. File Browser The file browser will open, either select a file that is already loaded to your file server or upload one by clicking on the Upload File button. Upload File Box The upload file box will appear. Click on the Browse File button to browse your personal computer for the file you

Author: Danni Bennett

Editing On-Page Content

By Danni Bennett
December 28, 2012 Category: Learning, Content, Formatting, Links, Tables

Using Virteom, you can edit any of the body content of your pages. Generally speaking, this is the main content area on the page. In some cases there are multiple areas that can be edited, but that depends on your sites design and layout. There are two ways to make a page editable. Which you use depends on preference and if you are already viewing the page you want to edit. To make the current page editable To make the current page editable, you must be logged into Virteom. Then, while viewing the page you want to edit, click the Editor link in the Menu Bar. Each editable text area on the page will have a dotted line around it. You can click inside that editable area to work with it. To select a page to edit If you are not viewing the page you want to edit, you may click the Navigation link in the Menu Bar, find the page you want to edit within the Navigation window, and click its Edit (arrow) icon. The page will appear with a dotted line around the editable area(s),

Working with Links

By Danni Bennett
December 28, 2012 Category: Learning, Link, Content

Links are clickable spots (the link) on a webpage that take the visitor elsewhere (the target). A link may take the visitor to another page on your site (an internal link), to a page on a different website (an external or outbound link), or to a different spot on the same page (an anchor link). They may also open an email message addressed to a particular email address in the visitors default email program. (Note that we generally do not recommend this type of email link as it can be a target for spam and, depending on the email program used by the visitor, they do not always work as expected.) The clickable spot can be text or an image. If its text, it is usually formatted in such a way to indicate to the user that its clickable. Historically, this has been through an underline, but, depending on the design of your website, it may be through a different color or a hover affect (the text style changes when you point to it with the mouse). Regardless of the type of link or target, the

Modifying Site Navigation

By Danni Bennett
December 14, 2012 Category: Learning, Menus, Navigation

The Virteom Navigation windows shows the pages on your site in a tree layout. This, in turn, is used to determine how the navigation on your website will appear. For example, if you have a menu on your website that looks like this: the corresponding navigation in Virteom would look like this: In this example, About Us is a parent of two child pages Meet the Staff and History and Culture. Meet the Staff appears first in the drop-down menu because its the first child page in the list. You can re-arrange the order of pages in your menu or move them to different parents just be clicking-and-dragging in the Virteom Navigation window. Just to the left of the icon, each page has a handle. When you place your mouse pointer over that handle, it will become a four-headed arrow. With that arrow, click and drag the page to the place where you want to move it. Then, click the Save Order button. Remember to click the Save Order button, or when you navigate away from the Navigation screen,

Using Your Website Report Card

By Danni Bennett
December 05, 2012 Category: Learning, Search Engine Optimization, Report Card, Traffic Analytics

Your website Report Card is at the heart of the Virteom success system. Its your go-to report for the health of your website, its SEO, and the leads it generates. The Report Card is chock full of information, so its a good idea to review it on a regular basis (monthly, at a minimum) and make sure you understand what the data means and how you can improve your scores. You can also get a 1000-foot view simply by looking at the Health Meter for your website. This number is a proprietary calculation that looks at content, SEO and website traffic to give you a general feeling about the sites health. Your goal is 100% health, but the higher the number the better. You can view the Health Meter for your site by clicking the Manager link in the Virteom toolbar. Access to the Report Card is just to the right. Click the Report Card icon to view the Website Report Card and Optimization Suggestions screen. The Report Card is broken up into several sections, including: Traffic analytic data SEO

Adding and Deleting Pages

By Danni Bennett
December 05, 2012 Category: Learning, Pages, Navigation

As your site grows and changes over time, you may have the need to add or remove pages from it. It is also important from a search engine optimization standpoint to keep your content fresh and changing. While editing content on an existing page is good, adding new pages is better. The information below refers to adding an deleting normal web pages. To work with blog posts, see Adding and Editing Blog Posts. Adding a New Page To add a new page to your website, you must first decide where you want it to fall within the navigation. For example, if you want it to appear under the About Us menu, you need to add the page to the About Us section. The section where you want the new page to fall is called its parent. There may be times when you want to add a page that does not appear within the navigation. For example, you may be creating a stand-alone landing page. In that case, youll need to add the page to non-menu-related section. Depending on how your site is setup, you may have a section