Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

Category: General

Clearing Cache in Internet Explorer 11

By Dan Carbone
September 19, 2016 Category: General

Overview Are you having issues seeing your website correctly in Internet Explorer 11? Or are you just curious about how to delete the cache in Internet Explorer 11? If you answered yes to any of these then below are some simple steps you can take to clear the cache in Internet Explorer 11. This should fix any issues you may see with your website. Remember any time that your web developer makes any changes to your website its a good idea to clear your browser cache before reviewing the website. This will remove any old files that have been loaded from the web server to your computer and will replace them with the new updated files that your web developer added to the webserver, forcing them to re-download to your computer. Some browsers handle cache better than others. Weve found that Internet Explorer can be stickier that most browsers when it comes to updating your cache files. If you are still having issues seeing your website the way you intended you may want to make sure taht

Creating a new sub-page

By Olivia Justice
June 20, 2016 Category: General

Youre interested in adding a sub-page to one of your pages. Thats great. Adding a sub-page is a great way to organize and break up content, so you dont overwhelm your visitors. Here are all the steps you need! And of course, if you have any questions please do not hesitate to reach out to our team! Were here to assist you! Once youre logged into your Virteom powered account: Click on Navigation Click the + Plus Icon located to the right of the page you would like to create a sub-page for. Add to Navigation 1. Choose the Content (Page) button for creating a new sub-page 2. Give your new sub-page a title 3. Give your new page a URL. Note: This area will automatically fill in with the page titles name 4. From the dropdown list, select which layout you would like for that page 5. Click Save to save your selections add a new page Hidden Pages Once you have added your page, you might decide that while you work on it you dont want it to be visible. To make this page

Adding Files to the File Share Center in Virteom

By Dan Carbone
February 05, 2015 Category: General

This article will explain how to sprinkle downloadable files throughout your website effectively in a way that is manageable. Step 1: Log In Click on Manager and then Modules Click on File Share Center then New Fill in all of the Information: Put in a title for the file Put in a brief description for the file Type a new Category for the file such as Press Releases Check off Bypass form and download directly If you dont want them to exchange an email for the download Select the page the file should be downloaded from Click on Save Heres What it should Look Like Note: After you click Save the file Uploader will appear so you can upload a file. Now you should see the File Uploader After Saving the File Uploader will appear. See below... Click Browse File and then Select the File on your Computer and click Open Click Upload Now Click Save To add a Second File click New Repeat the Process Note: Notice that there is

Manage Who Receives Messages from your Virteom Forms

By Dan Carbone
February 04, 2015 Category: General

This page explains how to change the recipients of a form on a Virteom based website. Step 1: Log In Step 2: Click on Manager Step 3: Click on Forms Step 4: Click on Edit on the form you want to edit. Step 5: Click Show More Options Step 6: View Admin Emails Here you will be on the Admins email tab. Make sure that the Active tab is selected. This will allow admins to receive the emails. Right below that Active box is who will get this particular form. You can add and remove recipients by using a comma separated list. Customers Emails The second tab allows you to create an auto responder email that goes to the customer after they hit submit on the form. Style it how you see fit. Make sure its also marked as active. Website Messages The third tab is the message that appears on the screen after the customer submits the form. Google Conversions The fourth tab allows you to paste a Google Conversion in the site for tracking Adwords

Category: Pages

Adding an External Link to Your Navigation

By Olivia Justice
August 17, 2018 Category: Navigation, Pages

Adding and deleting pages that exist within your website is easy with Virteom CMS - just check it out here. But what if you want a link to go out to a different website? Or to a PDF? Thats a little bit less intuitive. In this how-to article, well go over how to link to external web pages in your navigation and how to link to documents. How to link to an external website First things first, youll need to login to the back-end of your website. This is simply your domain URL with /virteom tagged on the end. (For example, ours is virteom.com)and then you enter /virteom after. To login to the back-end of our website, wed type virteom.com/virteom.) On this screen, youll enter your username and password Once youre logged in, click Site Pages (if youre on Rocketsites) or Navigation (if youre running Virteom CMS8 and under) Once youre on the Site Pages youll see your entire website structure. To add an external link to your navigation, locate the Main section and click the + next to

Using Version Control

By Mike Harries
February 05, 2013 Category: Learning, Pages

Virteom makes rolling back changes to your website incredibly easy. In the editor, simply use the sliding bar on the bottom of your screen. You will see the number of available versions that you can roll back, and can use the sliding bar to navigate through them. Virteom will store up to 50 versions of each page, creating a safety net in case you wish to change your design, or make accidental changes. The highest number is the most recent record. For example, you have five versions on a particular page. Lets say you want to reformat your page from version three, and try to branch out from the old layout. Simply navigate to this version, and begin making your changes. Once you hit save, it will be saved as record six. Q: Where do my other versions go if I do this? Wont I lose versions four and five? A: Do not worry. Your fourth and fifth versions are still saved and remain unchanged in case you wish to return to them at a later date. Q: Can I ever accidentally delete my pages version,

Adding and Deleting Pages

By Danni Bennett
December 05, 2012 Category: Learning, Pages, Navigation

As your site grows and changes over time, you may have the need to add or remove pages from it. It is also important from a search engine optimization standpoint to keep your content fresh and changing. While editing content on an existing page is good, adding new pages is better. The information below refers to adding an deleting normal web pages. To work with blog posts, see Adding and Editing Blog Posts. Adding a New Page To add a new page to your website, you must first decide where you want it to fall within the navigation. For example, if you want it to appear under the About Us menu, you need to add the page to the About Us section. The section where you want the new page to fall is called its parent. There may be times when you want to add a page that does not appear within the navigation. For example, you may be creating a stand-alone landing page. In that case, youll need to add the page to non-menu-related section. Depending on how your site is setup, you may have a section