Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

Category: How To

How to Whitelist Emails

By Hayley Burke
July 08, 2019 Category: How To

Dont you hate it when you are waiting on an email from someone, and it never seems to come through, then days later you realize it was in your junk or spam folder the whole time? This is a common occurrence, especially these days with all of the unnecessary spam we get. That why you should whitelist email addresses that you know are from senders who have valuable information for you or contacts that you use frequently! What Does it Mean to Whitelist an Email? Whitelisting an email address is essentially just a list of approved senders so that you dont lose anything important to the junk folder. This practice is best for people who are signed up for any email subscriptions. How to Whitelist Emails: Whitelisting is an easy one-time process that allows you to never miss an email again. Though the process varies slightly based on the email platform, you use. Below are instructions on how to whitelist emails across the major email systems. Android Mail AOL Mail Apple Mail(OS X and

How to Edit Your Website Footer

By Olivia Justice
May 07, 2019 Category: Modules, Learning, How To

The purpose of a website footer is to help visitors by adding information and navigation options at the bottom of the webpage. More often than not, the footer of your website doesnt change, and it really shouldnt...like ever, because its giving end-users links to service pages and contact information. But in the case you get a new phone number or address, the need to change your footer comes all the more important because again, this information appears on every single page of your website. You dont want the wrong contact information everywhere! So , what do you do if you need to update the footer on your RocketSite? Have no fear! With RocketSites, its really easy to go in and make edits to the footer of your website all on your own. Follow along this how-to guide to learn how to update the footer of your website in RocketSites. how to edit the footer on rocketsites Login To Your Site To make edits to your websites, youll need to log-in first: Login to the back-end of your website

Modifying Site Navigation

By Olivia Justice
January 28, 2019 Category: How To, Navigation, Menus

Want to change the order in which your navigation items appear? Want to remove or add a menu item? No worries, this is all possible within Virteom CMS. Rearranging menu items in virteom cms To start rearranging the order, your menu-items appear login to the back-end of your website. Login to the back-end of your website by visiting (yourdomain.com)/virteom Enter Email Enter Password Click Login Once you log in, click on Site Pages or Navigation from the menu. Once you arrive at your Navigation, youll notice the pages of your website have a distinct hierarchy. The pages on your site show in a tree layout - meaning the topmost item is the main menu item, and the pages that appear below it (indented) are children of the menu items. This, in turn, is used to determine how the navigation on your website will appear. For example, if you have a menu on your website that looks like this: the corresponding navigation in Virteom would look like this: In this example, Services is

How do I change my password?

By Olivia Justice
July 17, 2018 Category: How To

How do I change or reset my password? If you need to change your password in Virteom CMS (or Rocketsites 1.0) follow the directions outlined below: Log-in with your current credentials Visit your website/virteom to log-in to the back-end of your website and enter your current credentials: Navigate to Member Management After you log-in: Rocket Sites 1.0 -- Choose Dashboard from the top navigation Virteom CMS -- Choose Manager from the top navigation From the left-hand menu Choose Members Find Your Name / Account Once you are on the members page, search for your name (or locate it on the page) and click Edit Change your Password Now that you are on your member page: 1. Update your password by typing a new password in the Password box 2. Click Save Your Password is now updated! If you need any further assistance, please send a request in to our help desk!

Improving your SEO in Virteom CMS

By Olivia Justice
September 29, 2017 Category: Search Engine Optimization, How To, Learning

SEO in Virteom CMS Search engine optimization (SEO) is an important piece to your website. Generating traffic from organic searches to your website is a key part of your online business. The time and effort you put towards your websites SEO can mean all the difference. Thats why adding things like browser titles, meta descriptions and meta tags for every page on your site is important. Adding these behind the scenes SEO tactics, you can improve your search appearance. In Virteom CMS, we make it easy to add things like meta description, meta tags and browser titles in. Follow along with this how to learn how to add this SEO information on all the pages of your website. First things first, youll need to log-in to the back end of your website. Once you have logged in, you should see a black navigation bar at the top of your screen. Click on Navigation from the black taskbar at the top of your screen Click on the Edit icon that is next to the page name youd like to add SEO information

How to Resize Images for Responsive

By Olivia Justice
March 24, 2017 Category: How To, Image Resize

Is your website powered by Virteom CMS? Do your images look good on your laptop but not on your 4k monitor? Are your pictures a good size on desktop but become oversized or deformed on a mobile device? More than likely youre using pixels to set the dimensions of your photos, but is that the best way? This article will explain how you should be sizing the images on your Virteom powered website so that they look good across all devices. As you make edits and additions to the pages of your website you find yourself adding images to support your content. Typically, the size of your image is too large for your page and with the popup picture below you set dimensions of your image using pixels: Setting your images dimensions using pixels is what makes your image stretch on your cell phone or from one screen to another. You dont want to use pixels to set the dimensions of your images. For example: Here we have a picture of a tablet: Once we add it into the image uploader we see the width

How to Add, Edit and Delete Info Boxes

By Olivia Justice
February 09, 2017 Category: How To, Info Boxes, Modules

How to add, edit and delete Info Boxes Does your Virteom powered website use info boxes to display information about your services? Are you stuck trying to use the editor but confused why you cant change the content within the box? Well, wonder no more. This follow along article explains how you can change the photo, text, button and link that is within these infoboxes. Log-in to your Virteom Powered website Obviously enough, you need to be logged in to edit the infoboxes. So, go to yourwebsite.com/virteom. Once youre logged in, access the Manager Now that youre logged in, youll be greeted by your homepage. In top black Navigation click on Manager Accessing Modules from the Website Tools In the left hand panel Website Tools youll see a item listed as Modules. Click on it. On the left you should see a dropdown of all the modules (or commonly known as plugins) that are installed on your website. They also display on the right hand side. 1. From the menu select

How to Edit a Blog Post After It Has Been Published

By Olivia Justice
February 02, 2017 Category: How To, Blogs

How To Edit a Blog Post after it Has Been Published Have you published a blog article on your Virteom powered website, but youve noticed you spelled something wrong or something needs tweaking? Or maybe you want to go back a few months later and make a revision to add some updated information. Well, dont fret - this how to article will explain exactly how to edit your blog post after youve hit publish in the Virteom CMS. Sign-in to your website Go to www.yourwebsite.com/virteom and sign in using your login credentials. Access your Navigation Once youve logged into the back-end editor of your website, click on Navigation. Find the Blog Article you want to edit Now that youre in your navigation, you should see all the pages on your website. Look for the title of the blog that you want to edit - or if youve organized it as such, scroll down to the section of your navigation entitled Blog and look through the titles to find the article that needs edited. Click

How to Change Your Page Titles

By Alana Haws
March 09, 2016 Category: How To, Modules

So you really want to update the name of your page. Its the H1 on the page and it also is in your menu navigation at the top of your site. Well, how the heck are you supposed to achieve that? Do you need to change it in two places? Well, let us show you. Its actually quite easy! Navigate to the page whose title youd like to update: As an example, this page is named - Lawn Problem Solver Virteom CMS: Click on Editor edit the page title For Virteom cms: (black toolbar) Pull out the left menu area Click on the little black/white tab thing on the left for rocketsites (gray toolbar): Click on Page Settings that appears in your main editor toolbar: Virteom cms: (black toolbar) Click Page Information rocketsites (gray toolbar) click on page info Here are your titles to edit Navigation Title is the title of the navigation - this is what will show up on your menu at the top [where Learn is now, if youre on this page, for instance] This is what appears

Month: August+2017