Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

Category: Marketing

Virteom Cloud Marketing Overview

By Dan Carbone
November 13, 2012 Category: Virteom, Marketing, Demo Videos, Virteom Cloud

So many marketing and web development firms promise you award winning websites. This sounds sexy, but what does it really mean to you? Doesnt this mean that they will be winning the award for a good looking website rather than building you a tool that will effectively grow your business? We think thats what it means. Virteom is on a Mission Virteom is on a mission to change what we do once we launch websites. Were so serious about this mission that weve become the back end technology firm for marketing firms from Cleveland to Detroit.These marketing firms put their trust in Virteom that we will effectively help them grow their customers relationships. How do we do it? Take a look at the quick overview video of our technology and youll quickly understand that we create what we like to call Marketing Rhythm. In fact some experts believe we just may be forging a whole new segment with our technology. Rhythmic Marketing Rhythmic marketing goes one step further than having a bunch of

How to Add, Edit and Delete Photo Galleries Using PhotoGrid

By Olivia Justice
July 24, 2019 Category: Learning, Modules

How to Add, Edit and Delete Photos in the PhotoGrid Module Does your Virteom powered website have a photo gallery on it? Adding new photos to your gallery is really simple and even allows you to upload multiple images at one time. In this how-to article, we explain how to add new photos to the gallery, remove photos from a gallery, add captions and delete your photo gallery. Logging-In First things first, you must log-in to your Virteom powered website. You can do this by visiting your website and adding /virteom at the end. This will take you to the log-in screen for the site. Enter your email address in the email field Enter your password in the password field Click Login Navigate to the PhotoGrid Module Once youre logged-in you click Dashboard from the top gray editor menu. After clicking Dashboard use the left sidebar menu to navigate over to Modules. The module that handles gallery images is called PhotoGrid. Find PhotoGrid in the menu and click it. Now that you

How to Whitelist Emails

By Hayley Burke
July 08, 2019 Category: How To

Dont you hate it when you are waiting on an email from someone, and it never seems to come through, then days later you realize it was in your junk or spam folder the whole time? This is a common occurrence, especially these days with all of the unnecessary spam we get. That why you should whitelist email addresses that you know are from senders who have valuable information for you or contacts that you use frequently! What Does it Mean to Whitelist an Email? Whitelisting an email address is essentially just a list of approved senders so that you dont lose anything important to the junk folder. This practice is best for people who are signed up for any email subscriptions. How to Whitelist Emails: Whitelisting is an easy one-time process that allows you to never miss an email again. Though the process varies slightly based on the email platform, you use. Below are instructions on how to whitelist emails across the major email systems. Android Mail AOL Mail Apple Mail(OS X and

Why Do My WordPress Plug-Ins Keep Changing?

By Olivia Justice
June 18, 2019 Category: WordPress

WordPress is apublishing platform for managing your digital presence and establishing your brand. Even if there are no built-in options, themes, or features that you want or need, there are thousands of third-party plugins and web apps that can be integrated seamlessly. According to W3techs, WordPress has 58.8% of the CMS marketshare. However, what most site admins discover as they develop and expand their WordPress powered site, every plugin you install requires a steady stream of updates to keep all features working properly. Essentially, the maintenance is a nightmare. Developers update, upgrade, add-on and change plugins on what feels like a daily basis. If you dont have the technical knowledge to read through the plugin updates or version notes, you may be upgrading to a plugin that is not compatible with the version of WordPress youre running. And even if you have the technical knowledge, you may find that an update to one plugin has completely messed up the functionality of another

How to Edit Your Website Footer

By Olivia Justice
May 07, 2019 Category: Modules, Learning, How To

The purpose of a website footer is to help visitors by adding information and navigation options at the bottom of the webpage. More often than not, the footer of your website doesnt change, and it really shouldnt...like ever, because its giving end-users links to service pages and contact information. But in the case you get a new phone number or address, the need to change your footer comes all the more important because again, this information appears on every single page of your website. You dont want the wrong contact information everywhere! So , what do you do if you need to update the footer on your RocketSite? Have no fear! With RocketSites, its really easy to go in and make edits to the footer of your website all on your own. Follow along this how-to guide to learn how to update the footer of your website in RocketSites. how to edit the footer on rocketsites Login To Your Site To make edits to your websites, youll need to log-in first: Login to the back-end of your website

Modifying Site Navigation

By Olivia Justice
January 28, 2019 Category: How To, Navigation, Menus

Want to change the order in which your navigation items appear? Want to remove or add a menu item? No worries, this is all possible within Virteom CMS. Rearranging menu items in virteom cms To start rearranging the order, your menu-items appear login to the back-end of your website. Login to the back-end of your website by visiting (yourdomain.com)/virteom Enter Email Enter Password Click Login Once you log in, click on Site Pages or Navigation from the menu. Once you arrive at your Navigation, youll notice the pages of your website have a distinct hierarchy. The pages on your site show in a tree layout - meaning the topmost item is the main menu item, and the pages that appear below it (indented) are children of the menu items. This, in turn, is used to determine how the navigation on your website will appear. For example, if you have a menu on your website that looks like this: the corresponding navigation in Virteom would look like this: In this example, Services is

How To Enable/Disable Products in Virteom CMS

By Olivia Justice
January 21, 2019 Category: Learning, ECommerce

Do you have a product that is not currently for sale in your Virteom shopping cart? Maybe you have products that are only available during the holiday seasonor during a specific month. We know how time consuming it can be to have to reupload products, so instead of deleting your product, you can simply disable your products for as long as you want. Enabling it again when it becomes available. So,how do you enable or disable a product in Virteom CMS?Keep reading to find out.... How to enable/disable a product First, youll need to sign into the back-end of your website by visiting yourdomain.com/virteom -- just tag /virteom at the end. Visit (insertyourdomain).com/virteom Enter your email Enter your password Click Login Navigate to Products Once youve logged in, click on Manager from the top-editor. From the left-hand menu, select Store Once youre in the store, select Products from the left-hand menu Locate the item you would like to make available or disable. Click Edit

Adding an External Link to Your Navigation

By Olivia Justice
August 17, 2018 Category: Navigation, Pages

Adding and deleting pages that exist within your website is easy with Virteom CMS - just check it out here. But what if you want a link to go out to a different website? Or to a PDF? Thats a little bit less intuitive. In this how-to article, well go over how to link to external web pages in your navigation and how to link to documents. How to link to an external website First things first, youll need to login to the back-end of your website. This is simply your domain URL with /virteom tagged on the end. (For example, ours is virteom.com)and then you enter /virteom after. To login to the back-end of our website, wed type virteom.com/virteom.) On this screen, youll enter your username and password Once youre logged in, click Site Pages (if youre on Rocketsites) or Navigation (if youre running Virteom CMS8 and under) Once youre on the Site Pages youll see your entire website structure. To add an external link to your navigation, locate the Main section and click the + next to

Why Does My Website Look Different in Different Browsers?

By Virteom
August 02, 2018 Category: Responsive

If you have ever wondered why your website looks different in different browsers, you dont have to worry that youre going crazy. There is a legitimate reason why your website may look off in different browsers, likeInternet Explorer. Read on to learn why this happens. Why Does my Website Look Different in internet explorer? Websites are made up of a set of instructions spoken in a web code language, most often HTML or CSS. Often, different browsers interpret code languages differently, which results in different interpretations. Here are some ways this issue affects your website: Browser Default Settings: When a browser reads the code behind your website, it translates the information in the default settings. For instance, Safari and Chrome have different default fonts, which means the font on your site changes when viewed in these browsers. For example,Safari defaults to the Helvetica familyand Microsofts Internet Explorer defaults to the Arial font family. Default issues are

How do I change my password?

By Olivia Justice
July 17, 2018 Category: How To

How do I change or reset my password? If you need to change your password in Virteom CMS (or Rocketsites 1.0) follow the directions outlined below: Log-in with your current credentials Visit your website/virteom to log-in to the back-end of your website and enter your current credentials: Navigate to Member Management After you log-in: Rocket Sites 1.0 -- Choose Dashboard from the top navigation Virteom CMS -- Choose Manager from the top navigation From the left-hand menu Choose Members Find Your Name / Account Once you are on the members page, search for your name (or locate it on the page) and click Edit Change your Password Now that you are on your member page: 1. Update your password by typing a new password in the Password box 2. Click Save Your Password is now updated! If you need any further assistance, please send a request in to our help desk!

Why Do I Need to Clear My Cache?

By Virteom
June 18, 2018 Category: Clear Cache

If you have owned a computer for any length of time you likely have experienced the dread of internet slow down. If it gets bad enough that you need to reach out for technical support one of the first things that they will tell you to try is to clear your browser cache. But what does clearing your cache even do? Why does it help? What is Your Browser Cache? Your cache is the name for a portion of your hard drive that is dedicated to storing browser files that your browser determines it may need to use again. Web pages are packed with information, and this information is stored in dozens, hundreds and sometimes thousands of files for just one site. Your browser will cache portions of the page for you so in future visits load times are quicker, improving your overall internet experience. Why Should I Clear my Cache? Your browser will store things like files, CSS styles, JavaScript scripts, images and other multimedia content. That is why when youre working with a web development firm

How to use the Redirect Module

By Olivia Justice
October 11, 2017 Category: Modules

Changing URLs is restricted in Virteom CMS - Why? Because it can wreak havoc on your website. Changing your URL can result in: Loss of SEO Ranking Loss of referring site traffic. Have you ever been to a site linked from a blog you were reading and then get a Page does not exist error? - It is likely that they changed the URL. Email Clicks go to Dead URLs much more! To learn more about why changing URLs can devastate your SEO traffic CLICK HERE. But we understand that sometimes changing your URL is neccesarry. We suggest adding a redirect on your page. Redirection is the process of forwarding one URL to a different URL. This allows you to send users and search engines to a different URL than the one that was originally requested. Virteom CMS makes it easy for you to add a redirect on your website. Keep reading this how-to guide to get the scoop: How to add a redirect on your website First things first, youll need to login to the back-end of your website. Type in your

Controlling User Access

By Virteom
October 05, 2017 Category: User Access, Learning

With Virteom, website administrators can choose which members have access to certain areas on the site. For example, you would want your blogger to have access to create and edit blog pages. You can make different levels of users, from customers and staff, to full admins. Lets get started. After logging in as an admin, select Dashboard (or Manager) from the top bar. Then, on the left hand side, select Members. This will bring up a screen showing all of the members who are registered to your site. You can also search for a members name using the Search field. Click on Edit next to a members name. Here is the user access part of the next screen. You can edit contact information, change a users password, and update user access from this area. Editing Access and Permissions Box 1 is a list of all of the administration features a user has access to. In this example, this user has access to all features. Explore the list on your site and determine how you wish to set up access. Box 2 is

Improving your SEO in Virteom CMS

By Olivia Justice
September 29, 2017 Category: Search Engine Optimization, How To, Learning

SEO in Virteom CMS Search engine optimization (SEO) is an important piece to your website. Generating traffic from organic searches to your website is a key part of your online business. The time and effort you put towards your websites SEO can mean all the difference. Thats why adding things like browser titles, meta descriptions and meta tags for every page on your site is important. Adding these behind the scenes SEO tactics, you can improve your search appearance. In Virteom CMS, we make it easy to add things like meta description, meta tags and browser titles in. Follow along with this how to learn how to add this SEO information on all the pages of your website. First things first, youll need to log-in to the back end of your website. Once you have logged in, you should see a black navigation bar at the top of your screen. Click on Navigation from the black taskbar at the top of your screen Click on the Edit icon that is next to the page name youd like to add SEO information

How to Add a Button Style to Your Webpage

By Olivia Justice
September 13, 2017 Category: Buttons

Your website has been launched. Congrats! You may be happy with the way things look for a while, but as you may know - creating new content is necessary to stay relevant online. As you create your new web pages, youll more than likely find yourself in the need of a stand out button. Stand out call-to-action (CTA) buttons let your customers know what action you want them to take. It keeps them from being distracted from all of the other links that are provided on your website. But, how did Virteom add that stylish BIG call-to-action (CTA) button that is sprinkled throughout yourwebsite? And, furthermore, how can I use that same style? This how-to guide will show you how to add button styles to the links you create on your website. Locating your button style The first step in the process is locating the button style you want to replicate. Where does this button live? Do you see it on another page on the website? If so, navigate to that page on your site. If you have are computer

How to Check Your Form Submissions

By Olivia Justice
August 22, 2017 Category: Forms, Form Submissions

Worried you may have missed a lead? Checking who has submitted a form on your website is easy with form submissions. Form submissions allow you to see who has submitted a response to any form on your website in one Excel file. Keep reading to learn how to access your form submissions in Virteom CMS. Login to the CMS Click on Manager Click on Forms on the left-hand side Click on Submissions on the left-hand side underneath forms Choose What Form Youd like to see Submissions From the dropdown menu select the form you would like to see submissions for. The dropdown menu goes by thename of the form. Export Submission(s) to Excel Now that you are on the form youd like to see submission for, click the Click to ExportxxSubmission(s) To Excel Check that you did not miss a lead! The file will export as an Excel Spreadsheet. You can view all of your form submissions that have come through on the specific form you chose on this spreadsheet. If youd like to

Embedding a YouTube Video

By Mike Harries
July 20, 2017 Category: Learning, Content

Do you have a marketing video youd like to add to your Virteom powered website? No worries, its a breeze to add new videos to any content region on your website. Thishow-toguide takes you through how to add a YouTube or Vimeo video to your Virteom Powered website. Keep reading to learn how to embed a video on your website: how to embed a video on rocketsites Login To Your Site To make edits to your websites, youll need to log-in first: Login to the back-end of your website by visiting (your URL.com)/virteom Enter your username Enter your password Click Login Navigate to the page youd like to embed a video on Once you log in, click on Site Pages or Navigation from the menu. Navigate to the page you would like to embed a Youtube or Vimeo video to. (Via Site Pages in the top toolbar or through your navigation) Click Editor from the top of yourtoolbar Click the content area in which you would like to add the YouTube video to. After clicking into the content region youd like

How to Resize Images for Responsive

By Olivia Justice
March 24, 2017 Category: How To, Image Resize

Is your website powered by Virteom CMS? Do your images look good on your laptop but not on your 4k monitor? Are your pictures a good size on desktop but become oversized or deformed on a mobile device? More than likely youre using pixels to set the dimensions of your photos, but is that the best way? This article will explain how you should be sizing the images on your Virteom powered website so that they look good across all devices. As you make edits and additions to the pages of your website you find yourself adding images to support your content. Typically, the size of your image is too large for your page and with the popup picture below you set dimensions of your image using pixels: Setting your images dimensions using pixels is what makes your image stretch on your cell phone or from one screen to another. You dont want to use pixels to set the dimensions of your images. For example: Here we have a picture of a tablet: Once we add it into the image uploader we see the width

How to Use the Sidebar Menu

By Olivia Justice
February 13, 2017 Category: Sidebar Menu, Page Information

How to use the Sidebar Menu Sidebar menus have been used as a directory for Related Pages to a Service offering, Navigation items to a specific service or topic and even just as Links the visitor may be interested in. Sidebar menus are extremely useful and allow users to control what links are added to a page as new content is created and if old content is obsolete. Does your website have a sidebar menu, but youre not exactly sure how to add navigation items to it or how to add it to a new page? This how to guide will take you step by step on how to create the menu item for the sidebar menu and how to add the sidebar menu to your page. Signing into the Virteom CMS First things first, youll need to sign into the back-end of Virteom CMS. Go to www.yourwebsite.com/virteom and type in your username and password. Creating a New Menu from Scratch for your Sidebar Menu Now that youre logged in, youll need to access your Navigation: 1. From the Black Navigation bar at the topic

How to Add, Edit and Delete Info Boxes

By Olivia Justice
February 09, 2017 Category: How To, Info Boxes, Modules

How to add, edit and delete Info Boxes Does your Virteom powered website use info boxes to display information about your services? Are you stuck trying to use the editor but confused why you cant change the content within the box? Well, wonder no more. This follow along article explains how you can change the photo, text, button and link that is within these infoboxes. Log-in to your Virteom Powered website Obviously enough, you need to be logged in to edit the infoboxes. So, go to yourwebsite.com/virteom. Once youre logged in, access the Manager Now that youre logged in, youll be greeted by your homepage. In top black Navigation click on Manager Accessing Modules from the Website Tools In the left hand panel Website Tools youll see a item listed as Modules. Click on it. On the left you should see a dropdown of all the modules (or commonly known as plugins) that are installed on your website. They also display on the right hand side. 1. From the menu select

How to Add, Edit and Delete CTAs From Your Website

By Olivia Justice
February 08, 2017 Category: CTAs, Call To Actions Module, Call To Action, Modules

How to add, edit and delete CTAs from your Website Driving traffic to your website is great. But you cant always reap the benefits of all that traffic without adding a call to action to your page. What is a call to action? It is an image or instruction that drives the visitor to take action. Maybe it is to take them to a landing page that drives them to fill out a form, to sign up for your services or to download your whitepaper. In some cases, a call to action could just invite the user to take a look at some of the other services you have to offer. Almost every page on your website needs a call to action. It gives the page purpose while also supplying your visitor with information. So, now youre wondering - how do I add a call to action to my Virteom powered website? Well, its easy! Follow this guideline, and well get you in action in no time. Log-in to Your Virteom Powered Website Obviously, youll need to sign into the back-end of you website to add a CTA to your page: Go