Knowledge Base and Support

Welcome to the Virteom Knowledge Base & Support
Here we post how-to articles and give answers to some frequently asked questions. If you need Immediate support CLICK HERE.
 

How to Create Private Pages with Virteom

By Olivia Justice
August 21, 2019 Category: How To

Sometimes you don't want everypage on your website accessible to the general public. That's why we offer the ability to create private pages that are only accessible to a designated user.

How to Add, Edit and Delete Photo Galleries Using PhotoGrid

By Olivia Justice
July 24, 2019 Category: Learning, Modules

How to Add, Edit and Delete Photos in the PhotoGrid Module Does your Virteom powered website have a photo gallery on it? Adding new photos to your gallery is really simple and even allows you to upload multiple images at one time. In this how-to article, we explain how to add new photos to the gallery, remove photos from a gallery, add captions and delete your photo gallery. Logging-In First things first, you must log-in to your Virteom powered website. You can do this by visiting your website and adding /virteom at the end. This will take you to the log-in screen for the site. Enter your email address in the email field Enter your password in the password field Click Login Navigate to the PhotoGrid Module Once youre logged-in you click Dashboard from the top gray editor menu. After clicking Dashboard use the left sidebar menu to navigate over to Modules. The module that handles gallery images is called PhotoGrid. Find PhotoGrid in the menu and click it. Now that you

How to Whitelist Emails

By Hayley Burke
July 08, 2019 Category: How To

Virteom shares our tech knowledge with you on how to never miss an email again by whitelisting email senders that you trust!

Why Do My WordPress Plug-Ins Keep Changing?

By Olivia Justice
June 18, 2019 Category: WordPress

Plugin updates are the major drawback to running your own CMS via WordPress instead of using a managed service like Virteom for your CMS. At Virteom, we use our own custom built CMS called RocketSites.

How to Edit Your Website Footer

By Olivia Justice
May 07, 2019 Category: Modules, Learning, How To

So , what do you do if you need to update the footer on your RocketSite? Have no fear! With RocketSites, it's really easy to go in and make edits to the footer of your website all on your own.

Modifying Site Navigation

By Olivia Justice
January 28, 2019 Category: How To, Navigation, Menus

Want to change the order in which your navigation items appear? Want to remove or add a menu item? No worries, this is all possible within Virteom CMS. Rearranging menu items in virteom cms To start rearranging the order, your menu-items appear login to the back-end of your website. Login to the back-end of your website by visiting (yourdomain.com)/virteom Enter Email Enter Password Click Login Once you log in, click on Site Pages or Navigation from the menu. Once you arrive at your Navigation, youll notice the pages of your website have a distinct hierarchy. The pages on your site show in a tree layout - meaning the topmost item is the main menu item, and the pages that appear below it (indented) are children of the menu items. This, in turn, is used to determine how the navigation on your website will appear. For example, if you have a menu on your website that looks like this: the corresponding navigation in Virteom would look like this: In this example, Services is

How To Enable/Disable Products in Virteom CMS

By Olivia Justice
January 21, 2019 Category: Learning, ECommerce

Do you have a product that you do not currently wish to offer your clients in your Virteom shopping cart? We can help! Follow along with this how-to guide to start enabling or disabling products.

Adding an External Link to Your Navigation

By Olivia Justice
August 17, 2018 Category: Navigation, Pages

In this how-to article, we'll go over how to link to external web pages in your navigation and how to link to documents.

Why Does My Website Look Different in Different Browsers?

By Virteom
August 02, 2018 Category: Responsive

Web devs throw around responsive website to say that your website will look good on any device or screen. But what if you spot noticeable differences when your looking at it in IE vs. Chrome?

How do I change my password?

By Olivia Justice
July 17, 2018 Category: How To

If you need to change your password in Virteom CMS (or Rocketsites 1.0) follow the directions outlined below: Log-in with your current credentials Visit your website/virteom to log-in to the back-end of your website and enter your current credentials: Navigate to Member Management After you log-in: Rocket Sites 1.0 -- Choose Dashboard from the top navigation Virteom CMS -- Choose Manager from the top navigation From the left-hand menu Choose Members Find Your Name / Account Once you are on the members page, search for your name (or locate it on the page) and click Edit Change your Password Now that you are on your member page: 1. Update your password by typing a new password in the Password box 2. Click Save Your Password is now updated! If you need any further assistance, please send a request in to our help desk!

Why Do I Need to Clear My Cache?

By Virteom
June 18, 2018 Category: Clear Cache

If you have owned a computer for any length of time you likely have experienced the dread of internet slow down. If it gets bad enough that you need to reach out for technical support one of the first things that they will tell you to try is to clear your browser cache. But what does clearing your cache even do? Why does it help? What is Your Browser Cache? Your cache is the name for a portion of your hard drive that is dedicated to storing browser files that your browser determines it may need to use again. Web pages are packed with information, and this information is stored in dozens, hundreds and sometimes thousands of files for just one site. Your browser will cache portions of the page for you so in future visits load times are quicker, improving your overall internet experience. Why Should I Clear my Cache? Your browser will store things like files, CSS styles, JavaScript scripts, images, and other multimedia content. That is why when youre working with a web development firm

How to use the Redirect Module

By Olivia Justice
October 11, 2017 Category: Modules

In Virteom CMS you are unable to change the URL of a page. Why? Because you're SEO is at risk. In this how-to guide we explain how to add redirects to your website.

Controlling User Access

By Virteom
October 05, 2017 Category: User Access, Learning

With Virteom, website administrators can choose which members have access to certain areas on the site. For example, you would want your blogger to have access to create and edit blog pages. You can make different levels of users, from customers and staff, to full admins. Lets get started. After logging in as an admin, select Dashboard (or Manager) from the top bar. Then, on the left hand side, select Members. This will bring up a screen showing all of the members who are registered to your site. You can also search for a members name using the Search field. Click on Edit next to a members name. Here is the user access part of the next screen. You can edit contact information, change a users password, and update user access from this area. Editing Access and Permissions Box 1 is a list of all of the administration features a user has access to. In this example, this user has access to all features. Explore the list on your site and determine how you wish to set up access. Box 2 is

Improving your SEO in Virteom CMS

By Olivia Justice
September 29, 2017 Category: Search Engine Optimization, How To, Learning

Your appearance on search engines is effected by things that are managed behind the scenes. Your meta tags, meta descriptions and browser titles are all easy to edit in Virteom's CMS!

How to Add a Button Style to Your Webpage

By Olivia Justice
September 13, 2017 Category: Buttons

This how to guide gives you everything you need to know to add button styles like the ones that are already on your site...

How to Check Your Form Submissions

By Olivia Justice
August 22, 2017 Category: Forms, Form Submissions

Worried you may have missed a lead? Checking who has submitted a form on your website is easy with form submissions. Form submissions allow you to see who has submitted a response to any form on your website in one Excel file. Keep reading to learn how to access your form submissions in Virteom CMS. Login to the CMS Click on Manager Click on Forms on the left-hand side Click on Submissions on the left-hand side underneath forms Choose What Form Youd like to see Submissions From the dropdown menu select the form you would like to see submissions for. The dropdown menu goes by thename of the form. Export Submission(s) to Excel Now that you are on the form youd like to see submission for, click the Click to ExportxxSubmission(s) To Excel Check that you did not miss a lead! The file will export as an Excel Spreadsheet. You can view all of your form submissions that have come through on the specific form you chose on this spreadsheet. If youd like to

Embedding a YouTube Video

By Mike Harries
July 20, 2017 Category: Learning, Content

Do you have a marketing video youd like to add to your Virteom powered website? No worries, its a breeze to add new videos to any content region on your website. Thishow-toguide takes you through how to add a YouTube or Vimeo video to your Virteom Powered website. Keep reading to learn how to embed a video on your website: how to embed a video on rocketsites Login To Your Site To make edits to your websites, youll need to log-in first: Login to the back-end of your website by visiting (your URL.com)/virteom Enter your username Enter your password Click Login Navigate to the page youd like to embed a video on Once you log in, click on Site Pages or Navigation from the menu. Navigate to the page you would like to embed a Youtube or Vimeo video to. (Via Site Pages in the top toolbar or through your navigation) Click Editor from the top of yourtoolbar Click the content area in which you would like to add the YouTube video to. After clicking into the content region youd like

How to Resize Images for Responsive

By Olivia Justice
March 24, 2017 Category: How To, Image Resize

Is your website powered by Virteom CMS? Do your images look good on your laptop but not on your 4k monitor? Are your pictures a good size on desktop but become oversized or deformed on a mobile device? More than likely youre using pixels to set the dimensions of your photos, but is that the best way? This article will explain how you should be sizing the images on your Virteom powered website so that they look good across all devices. As you make edits and additions to the pages of your website you find yourself adding images to support your content. Typically, the size of your image is too large for your page and with the popup picture below you set dimensions of your image using pixels: Setting your images dimensions using pixels is what makes your image stretch on your cell phone or from one screen to another. You dont want to use pixels to set the dimensions of your images. For example: Here we have a picture of a tablet: Once we add it into the image uploader we see the width

How to Use the Sidebar Menu

By Olivia Justice
February 13, 2017 Category: Sidebar Menu, Page Information

Does your Virteom powered website have a sidebar menu? Do you need to know how to edit, delete or add links to the sidebar menu? This How To guide gives you step by step instructions.

How to Add, Edit and Delete Info Boxes

By Olivia Justice
February 09, 2017 Category: How To, Info Boxes, Modules

Do you need to add, edit or delete an info box on your Virteom powered website? This how to article gives step by step direction on exactly that! Follow along!

Category: Rotator

How to Update Your Image Rotation

By Alana Haws
March 09, 2016 Category: Virteom, CMS, Image, Rotator, Rotation, Banner

You have a great image rotation on your sites homepages, its got awesome imagery, text, and even links somewhere. But some time has past and you have some new content for it. So you think to yourself, Self....what the heck do I do now? This is how you edit your rotator using the Virteom CMS! Login to the CMS by going to your site name.com/virteom Welcome to Virteom 8 - hello Click on Manager at the top Click on Modules on the left Click on Home Rotation Here is a list of all the Images that show up on your rotator Click Edit on the one youd like to change the information for. This opens the editor for that specific image Here you can edit: Label: The title of the banner image Display Order: Where in the line of images should it display? This one shows up seventh. Link to Page: Do you want this image to be clickable and go to a page? Image Itself: Upload a new image if youd like. Tile Background Color: Only some sites use this! So if yours doesnt